Help and Contact Information

For information and assistance, please send your inquiry to any of the following DISA service groups.  You will be contacted promptly by a DISA representative:

clientservices@disa.com
If you are a client who needs assistance regarding:

  • Collection site locations
  • Data tracking and retrieval (test results, background screens, invoices, reports)
  • Random pool selection and management (rosters, employee tracking)
  • Invoicing questions
  • MRO (Medical Review Officer)
  • Forms ordering and tracking
  • General client service questions and issues

MRO_Dept@disa.com or 1-800-232-5833
If you are interested in adding one of the following programs to an existing account or for anyone with general inquires pertaining to these services offerings:

  • Non-negative test results
  • Drug screen panels
  • Documentation needed for legal proceedings

sales@disa.com
If you are interested in adding one of the following programs to an existing account or for anyone with general inquires pertaining to these services offerings:

  • Drug and Alcohol Programs (Contractors’ Consortium, DOT, Corporate)
  • Background Screening
  • Training

training@disa.com
For new and current clients needing assistance with:

  • DISAWorks® System/User Training
  • DER/Communicator Training
  • Supervisor Awareness Training
  • Certified Collector Training
  • Request for Training Materials
    • Supervisor Awareness Manual
    • Employee Education Manual
    • Supervisor Awareness Training CD
    • Operations Manual

For general information regarding DISA’s programs and services, please contact a DISA sales representative at: sales@disa.com or call us at (281) 673-2530 or toll-free at 1-800-752-6432.