Who should be the contact person in our company responsible for receiving information from DISA?

The contact person (DER/Communicator) should be an employee who has the authority to receive any and all confidential information.  We recommend that a minimum of two employees be assigned as communicators (primary and backup).

What are the DER/Communicator’s responsibilities?

Some of the responsibilities of the DER/Communicator(s) include verifying employee applicants, enrolling employees in the program, receiving and disbursing random selection lists, receiving test results, and communicating with the Medical Review Officer (MRO).  This individual(s) is responsible for communicating with DISA regarding all aspects of their company’s DCC program.

Who can receive actual test results?

Only the DER/Communicator(s) for the contractor company who paid for the test may receive actual employee screening/test results.  These results can also be given to the employee for whom the screen/test is conducted.

How will your company be trained to operate the program?

Your company will receive in-depth phone training by one of DISA’s professional trainers.  In addition to this training, your company will also receive:

• Operations Manual (contains step-by-step instructions)
• DER/Communicator Training - CD Rom Version
• DER/Communicator Training - Online Version
• Classroom Training (periodically conducted at various locations)

There is no charge for any of these training services.

Can our company link into DISA’s online system?

Yes.  Your company will have complete Internet access to your screening program records.

How will billing be handled?

Your company will receive one consolidated invoice from DISA that will contain all fees for collection services, laboratory analysis, MRO services, account administration, training, etc.